Support Desk Trend Dashboard Commission
A done-for-you commission that turns ticket volume, backlog, SLA misses, and channel mix into a clear trend view your desk leads can read in a morning huddle.
From ฿65,000 per desk or shared-service unit
Rates
Informational starting figures for planning. Final estimates depend on queue count, data readiness, and whether sessions are remote or on-site in Bangkok.
Queue Pattern Assessment
A focused review of how your queues behave across shifts and channels, delivered as a written finding pack with recommended chart priorities.
From ฿28,000 per assessment
Shift Handover Brief Design
A structured one-page trend brief template for night-to-day and day-to-evening handovers, so incoming leads see backlog movement before they open the floor.
From ฿22,000 per desk line
Desk Metrics Reading Workshop
A half-day workshop for support leads on how to read volume curves, backlog age, and SLA breach spikes without drowning in raw ticket lists.
From ฿18,000 for up to eight participants
What changes an estimate
- Number of queues and channels in scope
- Whether ticket extracts arrive clean or need reconciliation
- On-site observation days in Bangkok versus remote workshops
- Language of deliverables (English standard; Thai summaries on request)
- Follow-on retainer for monthly refresh after the first handover
Deposits are typically 40% to schedule discovery, with the balance due on delivery of the final pack. See our refund policy for cancellation and rescheduling rules.
Ask for an estimate