About Neuron Tempopoint
We help support desks see week-over-week movement in volume, backlog, and SLA marks — without turning the morning huddle into a spreadsheet seminar.
Official name and history
The official registered business name is Neuron Tempopoint Co., Ltd. The company was established in 2018 in Bangkok to serve contact-centre and shared-service operations that needed clearer customer service trend views than monthly PDF packs provided.
Early engagements were queue pattern assessments for BPO floors near the Chao Phraya. Clients asked for finished morning boards, so the practice grew into full support desk trend dashboard commissions, handover brief design, and metrics reading workshops for desk leads.
Today we work from our Samphanthawong address with desks across Greater Bangkok and selected provincial shared-service units. Our focus remains the same: concrete trend views support captains can trust before the floor opens.
How we work
We prefer anonymised extracts and desk-lead interviews over live desktop surveillance. Definitions come before decoration.
Listen on the floor
We ask captains what decisions a chart must support in eight minutes, then map those decisions to volume, age, channel, and SLA fields.
Write the dictionary
Every metric on a board gets a plain definition so Tuesday’s argument is about action, not about what “backlog” means.
Hand over ownership
Your team keeps the refresh habit. We stay available for a clarifying call after delivery; ongoing refresh is a separate retainer when needed.
Values
- Explain the floor before judging the people on it.
- Prefer fewer honest curves over crowded screens.
- Respect Thai office hours and shift realities when scheduling discovery.
- Keep personal customer data out of our working files whenever anonymised extracts suffice.