Refund policy

Scope

This policy covers paid consultations such as Support Desk Trend Dashboard Commissions, Queue Pattern Assessments, Shift Handover Brief Design, and Desk Metrics Reading Workshops. The website itself has no checkout; refunds apply only to fees paid under a written estimate or invoice.

Deposits

A deposit (typically 40%) reserves discovery dates. The deposit is credited toward the final fee. Deposits become non-refundable once discovery interviews or on-site observation have begun, except where Neuron Tempopoint cancels.

Full refund eligibility

You may receive a full refund of amounts paid if we cancel an engagement and cannot offer a suitable alternative date within 30 days, or if you cancel in writing before discovery starts and before any agreed kick-off materials are delivered.

Partial refunds

If you cancel after discovery has started but before final deliverables are accepted, we may refund the unused portion after deducting time already spent at the rates in your estimate, plus non-recoverable third-party costs (for example booked meeting rooms).

Non-refundable items

• Completed workshops once the session has been delivered
• Accepted final dashboard packs, assessment packs, and brief templates
• Custom printed materials already produced at your request
• Time booked for on-site visits when cancellation notice is less than five business days (fee for that day may be retained)

Rescheduling and no-shows

Workshops and on-site days may be rescheduled once at no charge with at least five business days’ notice. Later changes may incur a rescheduling fee of 15% of the session fee. Client no-shows without notice are treated as delivered for that session segment.

Work already started

Draft layouts, metric dictionaries, and interview notes produced before cancellation remain our working papers unless your statement of work says otherwise. You are not entitled to unfinished drafts as a free substitute for a completed pack when fees for that stage have been waived or refunded.

Refund process and timing

Email info@neuron-tempopoint.click with your invoice number and reason. Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfer refunds inside Thailand may take additional clearing time.

Contact

Refund requests: 022366968 · Street: 1874 New Rd 20 Talad Noi Samphantha Wong; City: Samphanthawong; State/province/area: Bangkok; Zip code: 10100; Country calling code: +66; Country: Thailand