Desk Metrics Reading Workshop
A half-day workshop for support leads on how to read volume curves, backlog age, and SLA breach spikes without drowning in raw ticket lists.
- For New desk leads and team captains who inherit charts they did not design.
- Result Participants leave with a shared vocabulary for trend reading and a short practice set using your own anonymised figures.
- Duration Half day (3.5 hours) plus pre-work
- Location Your Bangkok site or our Samphanthawong meeting room
- Provider Neuron Tempopoint workshop facilitator
- Pricing From ฿18,000 for up to eight participants
Included
- Pre-work questionnaire
- Facilitated half-day session
- Printed exercise sheets
- One follow-up Q&A call within seven days
Not included
- Individual performance reviews of agents
- Software training for a specific product brand
Process
- Confirm participants and sample data
- Deliver workshop
- Follow-up call
Preparation
Confirm attendance and share anonymised weekly volume figures for one queue.
Constraints
Maximum eight participants per session for discussion quality.