Support Desk Trend Dashboard Commission
A done-for-you commission that turns ticket volume, backlog, SLA misses, and channel mix into a clear trend view your desk leads can read in a morning huddle.
- For Support managers and operations leads who run phone, chat, or email desks and need a shared picture of week-over-week and month-over-month service trends.
- Result A finished trend dashboard pack — screen layout, agreed metrics definitions, and a short reading guide — ready for your morning stand-up and weekly ops review.
- Duration 3–5 weeks depending on data sources
- Location Remote discovery with optional on-site sessions in Bangkok
- Provider Neuron Tempopoint analysts based in Samphanthawong, Bangkok
- Pricing From ฿65,000 per desk or shared-service unit
Included
- Discovery sessions with desk leads on queues, channels, and current reports
- Metric dictionary covering volume, backlog age, first-contact resolution, handle time, and SLA breach rate
- Layout of the primary trend view and one drill-down for a chosen queue
- Handover walkthrough for the people who will update the view
- Two revision rounds after the first draft review
Not included
- Purchase or hosting of third-party chart software licences
- Live agent coaching or workforce scheduling
- Ongoing monthly data refresh after handover (available as a separate retainer)
Process
- Brief intake and access to anonymised ticket extracts or report exports
- Metric workshop with your desk leads
- Draft trend view and reading guide
- Revision, final pack, and handover session
Preparation
Nominate one operations contact, list the queues and channels in scope, and prepare four to eight weeks of ticket or report extracts with personal data removed.
Constraints
We work from aggregated or anonymised operational data. We do not require access to live agent desktops or customer recordings.